Effective Date: July 24, 2026
Privacy Policy
Kulture Fitz is committed to maintaining the confidentiality of our customers. We do not share, sell, or otherwise disclose information about our clients to any other party except as required to process graphic design services and ship merchandise.
Orders
We request information from the customer on our order form. A customer must provide contact information (such as name, email and shipping address) and financial information (such as credit card number and expiration date). This information is used for credit card authorization and to fill customers’ orders. If we have trouble processing an order, the information is used to contact the customer.
Special Offers and Updates
Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. If you do not wish to receive future emails, you may unsubscribe using the link at the bottom of the email.
Customer Service
We communicate with users on a regular basis to provide requested services. Our production and customer service use both email and phone information to communicate with customers in regards to issues relating to in orders.
Legal Disclaimer
Though we make every effort to preserve customer privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.
Third Party Intermediaries
We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
Security
Our Web sites take every precaution to protect our customers’ information. When submitting sensitive information via the Web site, their information is protected both online and off-line.
When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user information off-line. All of our customers’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information.
Notification of Changes
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected.
If customers have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner.
At Kulture Fitz, we respect your privacy and are committed to protecting your personal information.
Information We Collect
We may collect:
- Name
- Email address
- Mobile phone number
- Shipping and billing address
- Order history
- Payment information (processed securely through third-party payment providers)
How We Use Your Information
Your information is used to:
- Process and fulfill orders
- Provide customer support
- Send order confirmations
- Send production updates
- Send pickup notifications
- Send shipping notifications
- Respond to customer inquiries
SMS Communications
By providing your mobile phone number and opting in to receive text messages, you agree to receive SMS notifications from Kulture Fitz regarding:
- Order confirmations
- Order status updates
- Pickup notifications
- Shipping notifications
- Customer service communications
Message frequency varies depending on your orders and interactions with Kulture Fitz.
Message and data rates may apply.
Reply STOP to unsubscribe.
Reply HELP for assistance.
Mobile Information Privacy
Mobile phone numbers and SMS consent will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.
This statement does not apply to service providers that assist in delivering our communications (such as SMS delivery providers), who are required to protect your information.
Information Sharing
We do not sell your personal information.
Information is shared only when necessary to:
- Process payments
- Ship orders
- Deliver SMS notifications
- Comply with legal requirements
Data Security
We maintain administrative, technical, and physical safeguards to protect customer information.